Hiya, are you here because there is something you need to know? Hopefully I will answer your question on this page but if not, please don't hesitate to email me at mail@beadysamglass.com and I will do my best to help.
Payment
I am happy to take PayPal, Cheque or Postal Order. Cheques made payable to Samantha Darnbrough. For cheque payment just cut and paste your cart into an email , or email me a list of your requirements and I'll send you out an invoice via email.
Paypal only please from overseas.
Postage
Take a look at the postage page and choose the option that suits what you have in your shopping cart - its dependant on how much you have spent. Decide if you want Recorded Delivery or not and add the correct option to your cart. If you are still unsure feel free to drop me an email.
UK Shipping
Postage is usually by First Class post (unless otherwise stated). I obtain Proof of Postage on ALL orders and no responsibility can be taken for loss or damage within the postal system. Orders are usually sent within 24-48 hours (unless otherwise stated), but obviously weekends and Bank Holidays, or postal strikes can delay shipping a little.
International Shipping
Now, international postage can get complicated so rather than put every option on the Postage Page, its probably easiest for you and me if you use the PayPal shopping cart as usual - but don't checkout. Just copy and paste the cart into an email, or simply email me with a list of what you want and I'll send you an invoice with international postage included.
I obtain Proof of Postage on ALL orders and no responsibility can be taken for loss or damage within the postal system. Orders are usually sent within 24-48 hours (unless otherwise stated), but obviously weekends and Bank Holidays, or postal strikes can delay shipping a little.
Packaging
The majority of the packaging I use is brand new but occasionally I reuse bubblewrap or boxes. if you have any strong feelings about this please don't hesitate to let me know.
Returns - Beads
Glass beads are very difficult to photograph - and while every effort has been made to show a true representation of colour etc, occasionally a bead will be not quite what you expected. In recognition of this, I am happy to refund the price of the bead minus postage costs as soon as the bead is returned back to me.
All beads are annealed in a kiln for strength and durability but as they are made from glass and other ingredients, very occasionally faults can occur. If this is the case a full refund or replacement bead will be offered. No refund/replacement is available for damage due to wear and tear.
Returns - Lampworking Supplies
If you change your mind about your order, I will offer a refund, minus postage costs and a 10% restocking fee, as long as the goods are returned unused and in resellable condition.
If there is a problem with your order or there has been damage in the postal system, please contact me in the first instance, but also retain packaging and take photographs of damage if at all possible.
Safety Issues
Beads - All beads are fully annealed in a digital kiln for strength and durability. However, please remember at all times that they are made of glass and so are somewhat fragile. Normal day-to-day wear should cause no problems. If and damage occurs please stop wearing/use of the bead immediately and discard safely as you would with any other broken glass.
Glass beads are not toys and should never be given to children. Not only are they fragile they are also a potential choking hazard.
Frit - Always use a suitable respirator when working with frits. They are potentially damaging to the lungs and sufficient ventilation must always be used.
COE - Coefficient Of Expansion
Zimmermann - 94coe
Reichenbach - 91-94coe
Kugler - 89-93coe